Title
Deming's 14 Points Applied to Services (Quality and Reliability),Used
Delivery time: 8-12 business days (International)
Applying W. Edwards Deming's authoritative 14 Points to the service industries, this essential guide reveals how to maintain a competitive edge in industry via quality service?emphasizing the importance of safety and zero human error in improving services. Deming's 14 Points Applied to Services offers a program for implementing quality control techniques?from evaluating and training workers to setting longterm goals and companywide policies?and shows how to establish a valid quality service program; eliminate barriers within and among corporate departments; encourage desirable behavior in salespeople, clerks, attendants, and other service personnel; meet customers, demands rapidly and accurately; save time and money by reducing rework; and utilize ideas generated by employees and clients.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What are Deming's 14 Points? A: Deming's 14 Points are a set of management principles aimed at improving quality and productivity in organizations, particularly in the service sectors. They focus on continuous improvement, customer satisfaction, and reducing variation in processes.
- Q: How can this book help in service industries? A: This book applies Deming's principles specifically to the service industries, providing practical strategies to enhance quality, improve customer satisfaction, and create a culture of continuous improvement.
- Q: What is the author's background? A: The author, Arlyn Custer Rosander, is experienced in quality control and management practices, bringing a practical perspective to the application of Deming's theories in real-world contexts.
- Q: Is this book suitable for beginners? A: Yes, 'Deming's 14 Points Applied to Services' is accessible for beginners, providing clear explanations and actionable steps that both novice and experienced professionals can implement.
- Q: What is the page count of the book? A: The book has 168 pages, which includes practical examples and detailed discussions on implementing quality service programs.
- Q: What condition is the used book in? A: The used book is listed in 'Good Condition', indicating that while it may show some signs of wear, it is still fully functional and readable.
- Q: What type of binding does the book have? A: The book is bound as a hardcover, providing durability and a professional appearance, ideal for use in professional settings.
- Q: When was the book published? A: The book was published on April 24, 1991, making it a well-established resource in the field of quality control.
- Q: Can this book help improve employee performance? A: Yes, the book emphasizes training, evaluating, and encouraging employees, which can lead to improved performance and customer service.
- Q: What category does this book fall under? A: This book falls under the category of 'Quality Control', focusing on strategies to enhance service quality within organizations.