Title
Deming's 14 Points Applied to Services (Quality and Reliability),Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 3–5 business days
- Estimated Delivery: 6–10 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Applying W. Edwards Deming's authoritative 14 Points to the service industries, this essential guide reveals how to maintain a competitive edge in industry via quality service?emphasizing the importance of safety and zero human error in improving services. Deming's 14 Points Applied to Services offers a program for implementing quality control techniques?from evaluating and training workers to setting longterm goals and companywide policies?and shows how to establish a valid quality service program; eliminate barriers within and among corporate departments; encourage desirable behavior in salespeople, clerks, attendants, and other service personnel; meet customers, demands rapidly and accurately; save time and money by reducing rework; and utilize ideas generated by employees and clients.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the page count of this book? A: This book has one hundred sixty-eight pages. It provides a comprehensive overview of applying Deming's principles to service industries.
- Q: What is the binding type of this book? A: This book is a hardcover edition. Hardcover bindings are known for durability and longevity.
- Q: Who is the author of this book? A: The author of this book is Arlyn Custer Rosander. He is recognized for his work in quality control and service management.
- Q: What dimensions does this book have? A: The book measures six point twenty-six inches in length, nine point twenty-five inches in height, and zero point fifty-one inches in width. These dimensions make it convenient for both reading and storage.
- Q: What category does this book fall under? A: This book falls under the category of Quality Control. It focuses on improving service quality through established principles.
- Q: How do I apply the principles in this book? A: You can apply the principles by implementing quality control techniques outlined in the book. It provides actionable steps for evaluating workers and setting policies.
- Q: Is this book suitable for beginners in quality control? A: Yes, this book is suitable for beginners. It clearly explains Deming's fourteen points and how they can be applied to service sectors.
- Q: Can this book help improve service quality in my business? A: Yes, this book can help improve service quality. It emphasizes practices that lead to zero human error and enhanced customer satisfaction.
- Q: Are there specific techniques mentioned in the book? A: Yes, the book details various quality control techniques. These include training strategies and policies to encourage desirable behavior in service personnel.
- Q: How do I keep this book in good condition? A: To keep this book in good condition, store it in a dry place away from direct sunlight. Handle it gently to avoid damaging the cover and pages.
- Q: Is this book appropriate for all ages? A: Yes, the content is appropriate for all ages. It does not contain any adult themes and focuses on quality service practices.
- Q: What if I receive a damaged book? A: If you receive a damaged book, contact the seller for a return or exchange. Most sellers will provide options for handling issues with your order.
- Q: Can I find this book in digital format? A: No, this listing is for a hardcover edition only. Check with retailers to see if a digital version is available.
- Q: Does this book offer real-world applications? A: Yes, the book offers real-world applications of Deming's principles. It includes examples of how to implement quality improvements in service settings.
- Q: Is there a glossary or index in the book? A: Yes, there is an index in the book. This makes it easier to locate specific topics related to quality control.