Title
Design And Management Service Processes: Keeping Customers For Life,Used
Delivery time: 8-12 business days (International)
In Any Business, Customer Satisfaction Is The Key To Success. Not Only Does The Product Have To Be Reputable, But Any Service Offered With It Must Be At Least Satisfactory. A Valuable Way To Ensure Satisfactory Service Is To Design The Service Process. In Order To Do So, Businesses Need To Know How To Weigh The Needs And Desires Of The Customer Against The Capabilities And Capacity Of The Service Provider. By Focusing On Engineering Process Improvement And Customer Feedback, This Study Offers An Explanation Of How To Design And Maintain Optimal Service Processes By Illustrating Many Real And Generic Examples.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Related Products
You may also like
Frequently Asked Questions
- Q: What is the main focus of 'Design and Management of Service Processes'? A: The main focus of this book is on designing customer-centric service processes that enhance customer satisfaction and loyalty, using Total Quality Development and Total Quality Management principles.
- Q: Who is the author of this book? A: The author of 'Design and Management of Service Processes' is Rohit Ramaswamy.
- Q: How many pages does the book contain? A: The book contains 464 pages.
- Q: What industry professionals would benefit from this book? A: This book is intended for managers in both manufacturing and service industries seeking to improve service quality and customer satisfaction.
- Q: What are some key methodologies discussed in the book? A: Key methodologies discussed include Quality Function Deployment, Functional Analysis, Experimental Design, and Simulation.
- Q: Is this book suitable for beginners in service management? A: Yes, the book provides a detailed, step-by-step guide that can be useful for beginners as well as experienced managers.
- Q: What is the publication date of this book? A: The book was published on May 25, 1996.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: What condition is the book in? A: The condition of the book is classified as 'Good'.
- Q: How does this book help in improving service processes? A: It offers practical recommendations and tools for designing and managing service processes to exceed customer expectations and maintain competitive advantage.