Title
Design for Operational Excellence: A Breakthrough Strategy for Business Growth,New
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economiesDesign for Operational Excellence defines why companies embark upon continuous improvementand the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management?s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operationfrom customer service to sales to manufacturing.Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your BusinessAchieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book has three hundred twenty pages. It provides comprehensive insights into operational excellence and continuous improvement.
- Q: What is the binding type of this book? A: This book is hardcover bound. The durable binding makes it suitable for repeated use and easy handling.
- Q: What are the dimensions of this book? A: The dimensions of this book are six inches in length, zero point nine one inches in width, and nine point zero two inches in height. This size makes it easy to store and handle.
- Q: How do I apply the concepts in this book? A: You can apply the concepts by implementing the design criteria and guidelines provided within. The author emphasizes a shift in management's focus towards growth.
- Q: Is this book suitable for beginners? A: Yes, this book is suitable for beginners. It outlines foundational principles of operational excellence that anyone can understand and implement.
- Q: What industries can benefit from the strategies in this book? A: Industries such as manufacturing, customer service, and sales can benefit from the strategies outlined. The principles are applicable across various sectors.
- Q: How do I keep this book in good condition? A: To keep this book in good condition, store it in a cool, dry place away from direct sunlight. Handle it with care to avoid wear and tear.
- Q: Are there any special care instructions for this book? A: No special care instructions are needed for this book. Just ensure that it is kept clean and dry.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should contact customer service for a return or exchange. Most retailers have policies in place for damaged items.
- Q: Can I return this book if I don’t find it useful? A: Yes, you can typically return this book if it is in unused condition. Check the specific return policy of the retailer.
- Q: How does this book compare to others in its category? A: This book offers unique insights that extend beyond traditional methodologies like Six Sigma and Lean, focusing on operational excellence.
- Q: Is this book focused on theory or practical application? A: This book includes both theory and practical application. The author provides actionable strategies based on real-world experiences.
- Q: Who is the author of this book? A: The author of this book is Kevin J. Duggan. He is a recognized expert in operational excellence and seeks to educate readers on effective strategies.
- Q: What key principles are discussed in this book? A: The book discusses eight key principles that form the foundation of operational excellence. These principles guide businesses in achieving continuous value flow.
- Q: Can I find case studies in this book? A: Yes, the book includes case studies from various corporations that illustrate the application of operational excellence principles.
- Q: Is this book appropriate for management professionals? A: Yes, this book is highly appropriate for management professionals. It offers insights that can help improve business growth strategies.