Title
Design for Operational Excellence: A Breakthrough Strategy for Business Growth,New
Delivery time: 8-12 business days (International)
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economiesDesign for Operational Excellence defines why companies embark upon continuous improvementand the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management?s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operationfrom customer service to sales to manufacturing.Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your BusinessAchieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is 'Design for Operational Excellence' about? A: 'Design for Operational Excellence' focuses on creating processes that promote business growth, emphasizing the importance of achieving Operational Excellence beyond merely improving efficiency or quality.
- Q: Who is the author of the book? A: The book is authored by Kevin J. Duggan, a recognized expert in Operational Excellence and an established speaker and educator in advanced lean techniques.
- Q: What are the key principles discussed in the book? A: The book outlines eight key principles that guide organizations in fostering a continuous flow of value, which can be applied across various operations, from customer service to manufacturing.
- Q: What is the publication date of the book? A: 'Design for Operational Excellence' was published on August 17, 2011.
- Q: What type of binding does this book have? A: This book is available in hardcover binding, providing durability and a professional appearance.
- Q: How many pages are in the book? A: 'Design for Operational Excellence' contains 320 pages, offering comprehensive insights into Operational Excellence strategies.
- Q: Is this book suitable for beginners in business management? A: Yes, the book is suitable for both beginners and experienced professionals, as it lays out fundamental concepts of Operational Excellence in an accessible manner.
- Q: Can this book help with improving company processes? A: Absolutely, the book provides actionable design criteria and guidelines aimed at enhancing company processes to drive growth and efficiency.
- Q: What is the condition of the book? A: The book is in new condition, ensuring that readers receive a high-quality product.
- Q: What category does this book fall under? A: 'Design for Operational Excellence' is categorized under Decision-Making & Problem Solving, making it relevant for those looking to enhance their strategic approach in business.