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Design for Six Sigma for Service,Used
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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitabilityThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What are the dimensions of this book? A: The book measures six and a half inches in length, one and three-quarters inches in width, and nine and nine-tenths inches in height. This compact size makes it suitable for both reading at home and carrying around.
- Q: How many pages does 'Design for Six Sigma for Service' have? A: The book contains five hundred twelve pages. This extensive length allows for in-depth exploration of Design for Six Sigma principles tailored for service industries.
- Q: What type of binding does this book have? A: This book is bound in hardcover. Hardcover binding ensures durability and protection for the pages, making it ideal for frequent use.
- Q: Who is the author of this book? A: The author of 'Design for Six Sigma for Service' is Kai Yang. His expertise in the field provides valuable insights into service industry applications of Design for Six Sigma.
- Q: What kind of topics does this book cover? A: The book addresses crucial issues in the service industry such as customer satisfaction, cost reduction, value improvement, change management, and process performance measurements. It serves as a comprehensive reference for professionals.
- Q: Is this book suitable for beginners? A: Yes, this book is suitable for both beginners and professionals in the service industry. It provides foundational knowledge as well as advanced strategies for implementing Design for Six Sigma.
- Q: How can I apply the concepts from this book? A: You can apply the concepts by analyzing your service processes and implementing the strategies outlined in the book to enhance efficiency and customer satisfaction. Practical examples are provided throughout.
- Q: Is this book helpful for improving customer satisfaction? A: Yes, the book specifically addresses customer satisfaction as one of its leading issues. It offers strategies to enhance customer experiences in service settings.
- Q: What industries can benefit from this book? A: Service industries such as hospitality, healthcare, and finance can benefit from this book. It is designed to streamline operations and drive profitability across various service sectors.
- Q: How do I keep this book in good condition? A: To keep the book in good condition, store it upright in a dry place and avoid exposure to direct sunlight. Handle it with care to prevent damage to the cover and pages.
- Q: Can I return this book if I'm not satisfied? A: Yes, you can return the book if you are not satisfied, provided it is within the seller's return policy period. Always check the specific return policy before purchasing.
- Q: What should I do if the book arrives damaged? A: If the book arrives damaged, contact the seller immediately to report the issue and inquire about a replacement or refund. Most sellers have policies in place for damaged goods.
- Q: Is this book suitable for college courses? A: Yes, this book is suitable for college courses related to service management and quality improvement. It provides comprehensive material that can enhance classroom learning.
- Q: Does this book include real-world examples? A: Yes, the book includes real-world examples that illustrate how Design for Six Sigma can be applied in various service industries. These examples help readers understand practical applications.
- Q: What is the main focus of 'Design for Six Sigma for Service'? A: The main focus of the book is to provide a comprehensive reference for implementing Design for Six Sigma principles specifically in service industries. It emphasizes improving operational efficiency.