Title
Design for Six Sigma for Service,Used
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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitabilityThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is 'Design for Six Sigma for Service' about? A: 'Design for Six Sigma for Service' focuses on applying Six Sigma principles in service industries. It aims to help professionals improve customer satisfaction, reduce costs, enhance value, manage change, and measure process performance.
- Q: Who is the author of this book? A: The author of 'Design for Six Sigma for Service' is Kai Yang.
- Q: When was this book published? A: 'Design for Six Sigma for Service' was published on June 24, 2005.
- Q: How many pages does the book have? A: The book contains 512 pages.
- Q: What type of binding does this book have? A: 'Design for Six Sigma for Service' is available in hardcover binding.
- Q: Is this book suitable for beginners in service management? A: Yes, the book provides a comprehensive reference that can be beneficial for both beginners and experienced professionals in service management.
- Q: What are the main topics covered in this book? A: The book addresses five key issues in the service industry: customer satisfaction, cost reduction, value improvement, change management, and process performance measurements.
- Q: Does this book include any online resources or entitlements? A: No, products purchased from third-party sellers are not guaranteed for access to online entitlements or resources.
- Q: What is the condition of the book? A: The book is listed as 'New'.
- Q: Is this book applicable to all types of service industries? A: While the book is focused on service industries, its principles can be adapted to various sectors, making it relevant to a wide range of service professionals.