Title
Design for Six Sigma for Service,Used
Delivery time: 8-12 business days (International)
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitabilityThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
By changing our most important processes and
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increased use of more sustainable fibers to the use of more
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is 'Design for Six Sigma for Service' about? A: 'Design for Six Sigma for Service' focuses on applying Six Sigma principles in service industries. It aims to help professionals improve customer satisfaction, reduce costs, enhance value, manage change, and measure process performance.
- Q: Who is the author of this book? A: The author of 'Design for Six Sigma for Service' is Kai Yang.
- Q: When was this book published? A: 'Design for Six Sigma for Service' was published on June 24, 2005.
- Q: How many pages does the book have? A: The book contains 512 pages.
- Q: What type of binding does this book have? A: 'Design for Six Sigma for Service' is available in hardcover binding.
- Q: Is this book suitable for beginners in service management? A: Yes, the book provides a comprehensive reference that can be beneficial for both beginners and experienced professionals in service management.
- Q: What are the main topics covered in this book? A: The book addresses five key issues in the service industry: customer satisfaction, cost reduction, value improvement, change management, and process performance measurements.
- Q: Does this book include any online resources or entitlements? A: No, products purchased from third-party sellers are not guaranteed for access to online entitlements or resources.
- Q: What is the condition of the book? A: The book is listed as 'New'.
- Q: Is this book applicable to all types of service industries? A: While the book is focused on service industries, its principles can be adapted to various sectors, making it relevant to a wide range of service professionals.