Title
Design Thinking for Training and Development: Creating Learning Journeys That Get Results,Used
Delivery time: 8-12 business days (International)
Better Learning Solutions Through Better Learning ExperiencesWhen training and development initiatives treat learning as something that occurs as a onetime event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance.Design Thinking for Training and Development offers a primer on design thinking, a humancentered process and problemsolving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience.In this howto guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to:Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement.Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buyin from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand.Two indepth case studies show how the authors made design thinking work. Job aids and tools featured in this book include:a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner? thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs.With its handson, useittoday approach, this book will get you started on your own journey to applying design thinking.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.