Title
Designing Experiences,Used
Delivery time: 8-12 business days (International)
In an increasingly experiencedriven economy, companies that deliver great experiences thrive, and those that do not die. Yet many organizations face difficulties implementing a vision of delivering experiences beyond the provision of goods and services. Because experience design concepts and approaches are spread across multiple, often disconnected disciplines, there is no book that succinctly explains to students and aspiring professionals how to design them.J. Robert Rossman and Mathew D. Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish. Rossman and Duerden challenge us to reflect on what makes a great experience from the user?s perspective. They provide a framework of experience types, explaining people?s engagement with products and services and what makes experiences personal and fulfilling. The book presents interdisciplinary research underlying key concepts such as memory, intentionality, and dramatic structure in a downtoearth style, drawing attention to both the macro and micro levels. Designing Experiences features detailed instructions and numerous realworld examples that clarify theoretical principles, making it useful for students and professionals. An invaluable overview of a growing field, the book provides readers with the tools they need to design innovative and indelible experiences and to move their organizations into the experience economy.Designing Experiences features a foreword by B. Joseph Pine II.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'Designing Experiences'? A: 'Designing Experiences' primarily focuses on how to create meaningful and engaging experiences in an experience-driven economy by synthesizing theories and methods from multiple disciplines.
- Q: Who are the authors of the book? A: The book is authored by J. Robert Rossman, Ph.D., and Mathew D. Duerden.
- Q: What topics does the book cover? A: 'Designing Experiences' covers fundamental theories, methods of experience design, frameworks of experience types, and key concepts such as memory and intentionality.
- Q: Is this book suitable for beginners in experience design? A: Yes, the book presents a comprehensive and accessible introduction to experience design, making it suitable for students and aspiring professionals.
- Q: What is the format of the book? A: 'Designing Experiences' is available in hardcover format and consists of 224 pages.
- Q: When was 'Designing Experiences' published? A: The book was published on July 23, 2019.
- Q: Does the book include real-world examples? A: Yes, 'Designing Experiences' features numerous real-world examples that clarify theoretical principles, enhancing understanding.
- Q: What is the significance of the foreword by B. Joseph Pine II? A: The foreword by B. Joseph Pine II adds credibility and context, highlighting the importance of experience design in contemporary business practices.
- Q: Can this book help organizations transition to the experience economy? A: Yes, the book provides readers with essential tools and frameworks to design innovative experiences, aiding organizations in moving towards the experience economy.
- Q: What disciplines does the book draw from? A: 'Designing Experiences' synthesizes concepts from various disciplines, including psychology, design, and business, to provide a well-rounded perspective on experience design.