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The purpose of this publication is fourfold. It aims to: respond to the pressures for improvement in the delivery of publicservices design a performance management appraisal system suitable for particular countries, states, organizations, employers and employees demonstrate how to measure performance, using case studies fromBarbados, Samoa and Tonga determine how the performance appraisal system can be institutionalized in the entire administrative systemThe overall approach is to conduct a needs assessment in the ministries, then to design an appropriate appraisal instrument, train its users and, finally, install the system so that it becomes part and parcel of the public service machinery. The emphasis on developing techniques of designing the performance appraisal instrument itself.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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