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Designing the CustomerCentric Organization: A Guide to Strategy, Structure, and Process,New
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Designing the CustomerCentric Organization offers today??s business leaders a comprehensive customercentric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customercentric an organization is lightlevel, mediumlevel, completelevel, or highlevel and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customercentric system throughout an organization. Designing the CustomerCentric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of the book 'Designing the Customer-Centric Organization'? A: The book focuses on creating a customer-centric organizational model that helps businesses align their infrastructure with customer demands.
- Q: Who is the author of 'Designing the Customer-Centric Organization'? A: The author is Jay Galbraith, a recognized expert in organizational design.
- Q: What type of organizational levels does the book discuss? A: It discusses various levels of customer-centricity: light-level, medium-level, complete-level, and high-level.
- Q: How many pages does 'Designing the Customer-Centric Organization' have? A: The book has 208 pages.
- Q: What binding type is used for this book? A: The book is available in a hardcover binding.
- Q: When was 'Designing the Customer-Centric Organization' published? A: It was published on March 31, 2005.
- Q: What category does this book fall under? A: The book falls under the category of Decision-Making & Problem Solving.
- Q: Is the book suitable for all levels of management? A: Yes, the guidance provided in the book is beneficial for all levels of management looking to implement a customer-centric approach.
- Q: What significant tool does the book provide? A: The book includes a tool to assess how customer-centric an organization is, helping guide improvements.
- Q: What are some key topics covered in the book? A: Key topics include organizational structure, management processes, reward systems, and people practices.