Title
Detour: My Unexpected, Amazing, Life Changing Journey With OnStar,Used
Delivery time: 8-12 business days (International)
Detour is the story behind the launch of OnStar? now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It? a personal narrative that describes the events that led up to General Motors?unexpected choice of a locomotive salesman as the leader of its ambitious hightechnology startup, and the subsequent series of twists and turns and neardeath experiences that the venture faced until it ultimately discovered its formula for success. Detour provides a unique, behind the scenes look at the issues and challenges that confronted one of the world? largest industrial corporations as it attempted to engage in profound, disruptive innovation. Emergent strategies, resource conflicts, interdependent architectures, cultural mismatches, branding, bureaucracy and corporate politics are only a few of the elements of the OnStar story that made it interesting enough to be the subject of case studies now being taught at the Harvard Business School. And while Detour provides insights into many of the theories of innovation in use today, it goes beyond a clinical view of the enterprise by focusing on the people involved, and bringing the living, breathing nature of the adventure to life. OnStar? launch proved to be as much about passion as it was about profit, where insanely hard technology and tribes of hostile gremlins were ultimately mastered not only to serve the bottom line, but more importantly to serve a greater good. Detour captures the often overlooked human side of business history, in this case where the mission of the business to save peoples?lives infected an initially small but thankfully growing band of otherwise dispassionate corporate professionals, transforming career assignments into a collective personal quest. It highlights the fact that resources and effective strategy are critical yet insufficient elements of success, but when connected to a forcemultiplying band of emotionally committed coconspirators they become an unstoppable force. In order to tell a complete story, Detour unfortunately also highlights the seemingly endless ?uck?that typically creates friction in large organizations; institutionalized cynicism, selfperpetuating bureaucracy, shortages of vision and courage, and a labyrinth of personal agendas. These are the unnecessary yet sadly consistent forces that stifle initiative and creativity, blur accountability and ultimately work to deny innovation a foothold. But fortunately for the future of OnStar, General Motors?commitment and overriding instinct to ?o the right thing? combined with the tenacity, courage and resolve of a wide range of very special individuals prevailed, creating a beachhead for an important innovation, and changing thousands of peoples?lives in the process.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
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We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.