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Bindng
Developing Your Conflict Competence: A HandsOn Guide for Leaders, Managers, Facilitators, and Teams
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A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and selfdiagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.A musthave guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration.Jim Kouzes, coauthor of the bestselling book The Leadership Challenge and Deans Executive Professor of Leadership, Leavey School of Business, Santa Clara UniversityCraig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this mustread field guide!Marshall Goldsmith, bestselling author of What Got You Here Wont Get You There, Succession: Are You Ready?, and the upcoming MOJOIve read the authors first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thoughtprovoking insight. It will be required reading for my senior management team.Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.
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