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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in whitecollar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and relocation, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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