Title
Die Balanced Scorecard im Kundenmanagement des BusinesstoBusiness Geschfts: Eine prozess und motivationspsychologisch orienti,Used
Delivery time: 8-12 business days (International)
Kein Automobilhersteller hat sein eigenes Reifen, Stahl, Glas, oder Schraubenwerk, eine Eisenbahn zu Auslieferung der fertigen Fahrzeuge oder eine lraffinerie fr das Benzin, dass das Auto spter brauchen wird. Unternehmen spezialisieren sich und knnen dadurch Kompetenzen und Skaleneffekte in ihrem Spezialgebiet erwerben. Demzufolge sind Unternehmen mehr oder weniger voneinander abhngig, um ihr Unternehmen fortzufhren. Daraus erwchst die Frage des Managements dieser gegenseitigen Abhngigkeiten bzw. Geschftsbeziehungen. Dieses Buch soll zunchst klren, was die Grundlagen, Sinn und Zweck und die daraus abgeleiteten strategischen Ziele des Kundenmanagements im BusinesstoBusiness Geschft sind ("You can't measure what you can't describe"). Anschlieend geht es darum, inwieweit die Balanced Scorecard als Instrument des Kundenmanagements im BusinesstoBusiness Geschft dazu beitragen kann, die gesteckten Ziele zu erreichen und mit welchen Kennzahlen der Aufbau von Partnerschaften gemessen werden kann. Denn es gilt: "You can't manage what you can't measure", "what doesn't get measured doesn't get done" und "If you don't know where you are going, you will probably end up somewhere else."
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.