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Product Description Michael Hck setzt sich mit der bertragung produktionswirtschaftlicher Konzepte und Methoden auf Serviceorganisationen auseinander und beleuchtet die Besonderheiten der Leistungserstellung. Im Mittelpunkt stehen folgende Themen: strategische Fhrungsfunktionen, Management moderner Informations und Kommunikationstechnologien und integriertes Produktivitts und Qualittsmanagement. Zudem werden im Rahmen des operativen Managements die simultane Leistungsprogramm und Personalbedarfsplanung und das Revenue Management professioneller Dienstleistungen aufgearbeitet. From the Back Cover Der Anteil des Dienstleistungssektors am Bruttoinlandsprodukt der Industrielnder wchst kontinuierlich. Dennoch behandelt die betriebswirtschaftliche Forschungsliteratur hauptschlich industriebetriebliche Fragestellungen, und Themen des Dienstleistungsmanagements wurden bisher bestenfalls aus marketingorientierter Sicht betrachtet. Michael Hck setzt sich mit der bertragung produktionswirtschaftlicher Konzepte und Methoden auf Serviceorganisationen auseinander und beleuchtet die Besonderheiten der Leistungserstellung. Im Mittelpunkt stehen folgende Themen: strategische Fhrungsfunktionen, Management moderner Informations und Kommunikationstechnologien und integriertes Produktivitts und Qualittsmanagement. Zudem werden im Rahmen des operativen Managements die simultane Leistungsprogramm und Personalbedarfsplanung und das Revenue Management professioneller Dienstleistungen aufgearbeitet. In diesem Zusammenhang entwickelt der Autor eine Reihe neuer Ideen und innovativer Planungskonzepte, mit denen wichtige Problemstellungen des Dienstleistungsmanagements gelst werden knnen. About the Author Dr. Michael Hck ist Assistent von Prof. Dr. KarlWerner Hansmann am Institut fr Industriebetriebslehre und Organisation der Universitt Hamburg.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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