Title
Dienstleistungsmanagement aus produktionswirtschaftlicher Sicht (Betriebswirtschaftliche Forschung zur Unternehmensfhrung, 51) (,Used
Delivery time: 8-12 business days (International)
Product Description Michael Hck setzt sich mit der bertragung produktionswirtschaftlicher Konzepte und Methoden auf Serviceorganisationen auseinander und beleuchtet die Besonderheiten der Leistungserstellung. Im Mittelpunkt stehen folgende Themen: strategische Fhrungsfunktionen, Management moderner Informations und Kommunikationstechnologien und integriertes Produktivitts und Qualittsmanagement. Zudem werden im Rahmen des operativen Managements die simultane Leistungsprogramm und Personalbedarfsplanung und das Revenue Management professioneller Dienstleistungen aufgearbeitet. From the Back Cover Der Anteil des Dienstleistungssektors am Bruttoinlandsprodukt der Industrielnder wchst kontinuierlich. Dennoch behandelt die betriebswirtschaftliche Forschungsliteratur hauptschlich industriebetriebliche Fragestellungen, und Themen des Dienstleistungsmanagements wurden bisher bestenfalls aus marketingorientierter Sicht betrachtet. Michael Hck setzt sich mit der bertragung produktionswirtschaftlicher Konzepte und Methoden auf Serviceorganisationen auseinander und beleuchtet die Besonderheiten der Leistungserstellung. Im Mittelpunkt stehen folgende Themen: strategische Fhrungsfunktionen, Management moderner Informations und Kommunikationstechnologien und integriertes Produktivitts und Qualittsmanagement. Zudem werden im Rahmen des operativen Managements die simultane Leistungsprogramm und Personalbedarfsplanung und das Revenue Management professioneller Dienstleistungen aufgearbeitet. In diesem Zusammenhang entwickelt der Autor eine Reihe neuer Ideen und innovativer Planungskonzepte, mit denen wichtige Problemstellungen des Dienstleistungsmanagements gelst werden knnen. About the Author Dr. Michael Hck ist Assistent von Prof. Dr. KarlWerner Hansmann am Institut fr Industriebetriebslehre und Organisation der Universitt Hamburg.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
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We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.