Differences that Make a Difference: An Annotated Glossary of Distinctions Important in Management,Used

Differences that Make a Difference: An Annotated Glossary of Distinctions Important in Management,Used

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Russell Ackoff's long and distinguished career as the doyen of Design and Systems Thinking was built around a collection of deceptively simplebut often overlookedprinciples and observations. In Differences That Make a Differencethe last of his many booksAckoff determined to distill the wisdom of a lifetime into a 'glossary' that would be easily accessible to managers, employees, students, and academics alike. His aim was to dissolve (not solve or resolve) some of the many disputes in professional and private life that revolve around meaning and (mis)understanding. For example, development and growth do not mean the same thing. A cemetery or rubbish heap can grow without developing, whereas a person continues to develop long after he or she has stopped growing. Ackoff understood that getting to the bottom of differences like this one could have farreaching practical consequences for improving our organizational health. In Differences That Make a Difference, he has succeeded magnificently in creating what Charles Handy in his Foreword calls 'a manual for clear thinking'. And if the world ever needed clear thinking...

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