Title
Differences that Make a Difference: An Annotated Glossary of Distinctions Important in Management,Used
Delivery time: 8-12 business days (International)
Russell Ackoff's long and distinguished career as the doyen of Design and Systems Thinking was built around a collection of deceptively simplebut often overlookedprinciples and observations. In Differences That Make a Differencethe last of his many booksAckoff determined to distill the wisdom of a lifetime into a 'glossary' that would be easily accessible to managers, employees, students, and academics alike. His aim was to dissolve (not solve or resolve) some of the many disputes in professional and private life that revolve around meaning and (mis)understanding. For example, development and growth do not mean the same thing. A cemetery or rubbish heap can grow without developing, whereas a person continues to develop long after he or she has stopped growing. Ackoff understood that getting to the bottom of differences like this one could have farreaching practical consequences for improving our organizational health. In Differences That Make a Difference, he has succeeded magnificently in creating what Charles Handy in his Foreword calls 'a manual for clear thinking'. And if the world ever needed clear thinking...
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.