Title
Difficult Conversations: How To Discuss What Matters Most,Used
Delivery time: 8-12 business days (International)
The 10Thanniversary Edition Of The New York Times Business Bestsellernow Updated With 'Answers To Ten Questions People Ask'We Attempt Or Avoid Difficult Conversations Every Daywhether Dealing With An Underperforming Employee, Disagreeing With A Spouse, Or Negotiating With A Client. From The Harvard Negotiation Project, The Organization That Brought You Getting To Yes, Difficult Conversations Provides A Stepbystep Approach To Having Those Tough Conversations With Less Stress And More Success. You'Ll Learn How To: Decipher The Underlying Structure Of Every Difficult Conversation Start A Conversation Without Defensiveness Listen For The Meaning Of What Is Not Said Stay Balanced In The Face Of Attacks And Accusations Move From Emotion To Productive Problem Solving
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is 'Difficult Conversations: How to Discuss What Matters Most' about? A: This book provides a step-by-step approach to handling difficult conversations effectively, focusing on strategies to reduce stress and improve outcomes.
- Q: Who is the author of this book? A: The book is authored by Douglas Stone, who is known for his work with the Harvard Negotiation Project.
- Q: What are some key topics covered in the book? A: Key topics include understanding the structure of difficult conversations, starting discussions without defensiveness, active listening, maintaining composure under pressure, and transitioning from emotional responses to constructive problem-solving.
- Q: Is this book suitable for personal or professional situations? A: Yes, the strategies in this book are applicable to both personal and professional conversations, making it a versatile resource.
- Q: What edition of the book is available? A: The available edition is the 10th-anniversary edition, which has been updated to include new insights and answers to common questions.
- Q: How many pages does the book have? A: The book contains 352 pages.
- Q: What is the binding type of this book? A: This book is available in paperback binding.
- Q: When was this book published? A: The book was published on November 2, 2010.
- Q: What condition is the book in? A: The book is in new condition.
- Q: Can this book help with negotiating skills? A: Yes, the techniques outlined in the book can significantly enhance your negotiating skills by teaching you how to approach tough discussions more effectively.