Title
Effect of Service Delivery and Quality on Customer Satisfaction: A case study on Ethiopian Electric Power Corporation, North Wes,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers as representative sample selected through Cluster,Stratified & simple random sampling technique. Questionnaire and interview were the tools used to gather information. SPSS is used to analyze the data. Primary and secondary data was used. Relevant conceptual frame work were summarized to have the theoretical background on the situation under study. The research came up with the following finding: service delivery process and service quality in the corporation are below the expectation of customers. In general, the result also indicated that there is a positive correlation between customer satisfaction and the activities in the two major elements of the study. Thus, Having management vision towards service delivery and quality and supporting those who deal in these activities, Having adequate and skilled manpower that can treat customers and provide appropriate training to these employees and using the today's technology to facilitate the satisfaction of customers are the key means for resolving the problem at hand.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.