EFFECT OF SERVICE QUALITY ON AIR PASSENGER'S OVERALL SATISFACTION,Used

EFFECT OF SERVICE QUALITY ON AIR PASSENGER'S OVERALL SATISFACTION,Used

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SKU: DADAX3838396243
Brand: LAP Lambert Academic Publishing
Sale price$91.14 Regular price$130.20
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Investigation the effects of service quality, satisfaction with the service recovery, value,image, & price on passenger's overall satisfaction &loyalty by developed & analyzed three models. Using statistical analysis, Model I shows that in flight services, reservation & ticketing, flight availability, reliability, employee services, airport services & satisfaction with the web site & eservices positively affect passenger satisfaction & passenger satisfaction positively affects both behavioral & attitudinal loyalty. While, Model II reveals that service recovery, price, value,& image positively affect passenger satisfaction while image & passenger satisfaction, & service recovery positively affect directly behavioral loyalty. Finally, Model III that in that inflight services & reservation & ticketing, airport services & employee services, reliability & flight availability, image,& value positively affect passenger satisfaction & passenger satisfaction in return affects cognitive loyalty of the airline passengers. In conclusion the developed models shall provide important feed back to decision makers who are responsible for the airlines industry in Jordan.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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