Title
Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader,Used
Delivery time: 8-12 business days (International)
A Gallup study found that 50% of resigning employees did so 'to get away from their manager....' The ones who don't quit become disengaged; creating a negative work environment costing U.S. companies billions in lost productivity each year.Leaders in the 21st century need to understand that technical skills are not enough to be an effective manager. They need to able to demonstrate Tactical Empathy to create a more productive environment. This book introduces readers to the fundamentals of Hostage NegotiatorLeadership (HNL) which has, as its foundation, Tactical Empathy. Inside, you'll learn 12 simpletoexecute skills that, if applied immediately, will have you operating at a level higher than most.Ego, Authority, Failure was written for leaders who want actionable techniques to build trustbased influence in order to motivate and inspire. It is also shares cautionary tales for those in denial about the damage their ego and authority has on their organization.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Frequently Asked Questions
- Q: What is the main focus of 'Ego, Authority, Failure'? A: The book focuses on using emotional intelligence and Tactical Empathy to enhance leadership skills, particularly for those in managerial roles.
- Q: Who is the author of 'Ego, Authority, Failure'? A: The author of the book is Derek Gaunt.
- Q: What are some key concepts discussed in the book? A: Key concepts include Hostage Negotiator-Leadership (HNL) and 12 actionable skills to improve trust-based influence and motivate teams.
- Q: What is the page count of the book? A: The book contains 334 pages.
- Q: What type of binding does this book have? A: The book is available in paperback binding.
- Q: When was 'Ego, Authority, Failure' published? A: The book was published on February 22, 2019.
- Q: Is this book suitable for new managers? A: Yes, the book is suitable for new managers as it provides practical techniques to build effective leadership skills.
- Q: What is Tactical Empathy as described in the book? A: Tactical Empathy is understanding and addressing the emotions and perspectives of others to create a more productive work environment.
- Q: Are there any real-world examples included in the book? A: Yes, the book includes cautionary tales and real-world examples to illustrate the impact of ego and authority in leadership.
- Q: Is 'Ego, Authority, Failure' applicable to all types of organizations? A: Yes, the principles discussed in the book are applicable to various types of organizations, regardless of size or industry.