Empathy In Action: How to Deliver Great Customer Experiences at Scale,New

Empathy In Action: How to Deliver Great Customer Experiences at Scale,New

In Stock
SKU: DADAX1646870433
Brand: Ideapress Publishing
$19.96 $28.51
Save $8.55
Quantity
Add to wishlist
Add to compare

Processing time: 1-3 days

US Orders Ships in: 3-5 days

International Orders Ships in: 8-12 days

Return Policy: 15-days return on defective items

Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. Weve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions.Thats because brands have focused on company centric business strategies, processes and technology.However, simply put: No customers, no business. What if, by transforming the old companycentric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assetsthe very people who make it possible to be in business?Empathy is a powerful construct for a better world and a better business. Its not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way.In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action.By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the everchanging customer and employee expectations, but also leapfrog their competition.They predict empathy is the next frontier in technology. This book is aimed at sparking an industrywide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

Recently Viewed