Engagement organisationnel des agents des centres d'appels: Perceptions des conditions de travail des agents (Omn.Pres.Franc.) (,Used

Engagement organisationnel des agents des centres d'appels: Perceptions des conditions de travail des agents (Omn.Pres.Franc.) (,Used

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SKU: DADAX3838171365
Brand: Omniscriptum
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Aprs 5 annes d'tudes, 4 annes d'exprience de travail et d'observation dans les milieus de travail, ce sujet m'a parut pertinent surtout dans la socit actuelle o la dcentralisation des services et la prcarit des emplois sont d'actualit. Mon vcu et ma participation plusieurs projets en centre d'appels m'ont permis d'clairer le lecteur sur la ralit des centres d'appels. Plusieurs tmoignages d'agents, de la sollicitation au service la clientle, partagent leurs expriences, leurs attentes quant la gestion et l'impact sur leur engagement organisationnel est clairement dmontr. Vous comprendrez galement pourquoi il y a un taux lev de roulement de personnel dans ces industries. A la fin de la lecture de cet ouvrage, vous serez en mesure de comprendre en tant que sollicit, le rle de l'agent qui vous appelle chez vous le soir, lorsque vous tes fatigu et ne souhaitez parler personne, et la pression des rsultats qui pse sur les paules de ces agents. Bonne lecture!

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