Title
Engagement organisationnel des agents des centres d'appels: Perceptions des conditions de travail des agents (Omn.Pres.Franc.) (,Used
Delivery time: 8-12 business days (International)
Aprs 5 annes d'tudes, 4 annes d'exprience de travail et d'observation dans les milieus de travail, ce sujet m'a parut pertinent surtout dans la socit actuelle o la dcentralisation des services et la prcarit des emplois sont d'actualit. Mon vcu et ma participation plusieurs projets en centre d'appels m'ont permis d'clairer le lecteur sur la ralit des centres d'appels. Plusieurs tmoignages d'agents, de la sollicitation au service la clientle, partagent leurs expriences, leurs attentes quant la gestion et l'impact sur leur engagement organisationnel est clairement dmontr. Vous comprendrez galement pourquoi il y a un taux lev de roulement de personnel dans ces industries. A la fin de la lecture de cet ouvrage, vous serez en mesure de comprendre en tant que sollicit, le rle de l'agent qui vous appelle chez vous le soir, lorsque vous tes fatigu et ne souhaitez parler personne, et la pression des rsultats qui pse sur les paules de ces agents. Bonne lecture!
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.