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Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the "how to" for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computerbased training on how to use these tools.Benefits:Comply with quality standards, such as ISO 9001:2000, and regulatory requirements, such as SarbanesOxley.Develop a unifying view of how an overall business works as a system.Implement a very high impact, wellintegrated and crossfunctional systems approach to managing all aspects of the business.Understand how all processes and tasks within the organization contribute to achieving the companys overall business goals.Provide a foundation for a systematic and proactive approach to business process improvement that will result in real and tangible improvements in cost and effectiveness.
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