If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
Egal ob es um multimediale Lernangebote per Internet, moderne Logistikdienstleistungen oder komplexe Versicherungsangebote geht: Die passende Software wird fr Dienstleister zunehmend zum Erfolgsfaktor. Dies gilt sowohl fr Untersttzungssysteme im BackOfficeBereich als auch fr die Interaktion mit dem Kunden im FrontOfficeBereich. Wachsender Zeit und Kostendruck sowie hohe Qualittsanforderungen unterstreichen zustzlich die Notwendigkeit einer integrierten Entwicklung von Software und Services. Dennoch fehlten bisher in der Dienstleistungswirtschaft exemplarische Vorgehensweisen, Methoden und Werkzeuge. Diese Problematik aufgreifend prsentieren die Autoren das im Forschungsprojekt ServCASE entstandene Referenzmodell fr das CoDesign von Software und Services. Insbesondere umfasst das Referenzmodell Vorgehensweisen, Methoden und die Beschreibung einer werkzeuguntersttzten Entwicklungsplattform. So vermittelt das Buch neben den theoretischen Grundlagen die praktische Anwendung der Methode.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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For MAP (Minimum Advertised Price) violations, please contact:
map@ergode.com
For Intellectual Property (IP) or Trademark concerns, please contact:
ip@ergode.com
⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
