Title
ESupport: How Cisco Systems Saves Millions While Improving Customer Support,Used
Delivery time: 8-12 business days (International)
To keep pace with the growing need to provide solutions and support to their customers, many companies have built extensive phonebased customer support departments. The investment can be staggeringlarge expenses on personnel, training, computers, and other support technologies. Demand for phonebased support fluctuates drastically, leaving these assets unused for hours at a time and still leaving customers dissatisfied. Esupport is a selfservice, Webbased approach to providing solutions for customers. It helps support organizations scale to handle more customers per support resource, accommodate dynamic shifts in demand, and enable customers to identify and solve many of their routine problems.Cisco's(r) esupport system, known as TAC Web, has benefits for both Cisco and its customers: Customers save time because they don't have to wait on hold Customers are empowered, finding solutions to many of their problems Cisco Systems saves hundreds of millions of dollars in customersupport costs TAC Web content solves over 150,000 customer issues per month that would otherwise have gone to phonebased supportCisco has built a very successful esupport system. In ESupport, the experts who built and run TAC Web tell you exactly how they do it.Learn what esupport is and how it can help your business. This book consists of nontechnical, conversational, and easytoread interviews with the experts. Setting up an esupport system isn't cheap or simple, but you can use this book's information as a guide to setting up a successful esupport system, or improving the one you have.'Cisco TAC Web is an integral part of our ebusiness strategy by allowing Cisco to reduce the number of phone calls and telephone technicians, while still providing immediate and thorough customer service, which is our numberone priority. This allows both Cisco and the customer to reap the productivity benefits ebusiness solutions offer.'John ChambersPresident and CEO, Cisco SystemsIn ESupport, you learn how Cisco Systems developed its online customer support system and how you can apply it to your organization with:Overview & PlanningUnderstand and develop an esupport strategy ArchitectureSee how it should all be put together MetricsMeasure exactly where you're succeeding and failing StrategyDetermine customer needs and methods to meet those needs DesignDesign the Web site user interface so customers can use it MarketingGet customers to visit, and keep them coming back Competitive AnalysisAssess your competitors' esupport sitesThis book is part of the Cisco Press Internet Business Solutions Series. Books in this series provide valuable information to help business professionals understand and evaluate how to use the Internet for business productivity and
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.