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Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
Whether at the desk, on the phone, or online, good reference services are often the keys to winning the hearts and minds of library customers. With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technologysavvy library user of today. Through proven techniques and case studies, Whitlatch details how to: Plan an evaluation approach. Use research tools like surveys, interviews, and focus groups to evaluate services and identify needs. Select and put into service the best resources for specific needs. Maintain funding by presenting your results in a formalized way.Increase and communicate the value of your reference services with this authoritative and musthave new resource!
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