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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
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All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
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Exceptional Care for Your Valued Client is the second book from Bob Nicoll, creator of the empowering word choice concept: Remember the Ice. As with his first book, Remember the Ice and Other Paradigm Shifts, he has teamed up once again with Bronwyn Emery Ashbaker, an extraordinarily gifted developmental editor. Exceptional Care is about providing just that Exceptional Care. So Bob sought out LuAnn Buechler, an insightful, delightful lady with 30 years experience in creating exceptional care for her valued clients via her hospitality and event planning skills. Communication is the first and last word in customer service. Your success or failure swings on your ability to communicate clearly, succinctly, tactfully, confidently, and congruently. In this book read about enlightening concepts and handson tools you can use immediately to enhance the Exceptional Care you are providing for Your Clients.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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