Title
Exceptional Service, Exceptional Profit: The Secrets of Building a FiveStar Customer Service Organization,Used
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Filled with treasure and big ideas, this book will help you become exceptional.' SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become 'walking billboards' who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The RitzCarlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to valuesensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, 'Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.' Filled with detailed, behindthescenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.Honors received:* A Jack Covert Selection* CEO Refresher Top Ten Best Business Book of the Year* 800CEOREAD Business Book of the Year Awards Shortlist winner* Philadelphia Bulletin 'Must Read' business book* Book of the Month, Las Vegas Women's REALTOR* DearReader.com Business Book Club Selection* Shanghai Daily Press #1 U.S. Business Book'If you want to deliver a superior client experience, then have every employee read this book. That's what we've done. This volume is simply that profound, that good.' Jim S. Miller, President, Prime Performance
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book has one hundred ninety-two pages. It provides detailed insights into exceptional customer service practices.
- Q: What is the binding of this book? A: The book is a hardcover edition. This durable binding type is ideal for frequent handling and longevity.
- Q: What are the dimensions of this book? A: The book measures six point twenty-six inches in length, zero point seventy-five inches in width, and nine point five inches in height. These dimensions make it a manageable size for reading.
- Q: Who is the author of this book? A: The author is Leonardo Inghilleri. He co-wrote the book with Micah Solomon, providing insights from their extensive experience.
- Q: What category does this book fall under? A: This book is categorized under Leadership & Motivation. It focuses on enhancing customer service to drive business success.
- Q: How can I apply the principles in this book? A: You can implement the actionable strategies presented in the book to improve customer service in your organization. The techniques are based on real-world examples from leading companies.
- Q: Is this book suitable for beginners in customer service? A: Yes, the book is suitable for beginners. It breaks down complex concepts into practical steps that anyone can understand.
- Q: What type of organizations can benefit from this book? A: Organizations of all sizes can benefit from the book's principles. It offers insights applicable to luxury brands and value-sensitive businesses alike.
- Q: How do I ensure the techniques in this book are effective? A: To ensure effectiveness, consistently apply the techniques and adapt them to your specific business context. Regularly review and refine your approach as needed.
- Q: What if my copy of the book arrives damaged? A: If your copy arrives damaged, you should contact the retailer for a replacement. Most sellers have a return or exchange policy for such issues.
- Q: Is there a warranty on this book? A: No, there is typically no warranty for books. However, you can check the retailer's return policy for further assistance.
- Q: Can I return this book if I'm not satisfied? A: Yes, you can often return the book if you're not satisfied, depending on the retailer's return policy. Make sure to keep your receipt.
- Q: How should I store this book? A: Store the book upright on a shelf or in a bookcase to keep it in good condition. Avoid exposing it to excessive moisture or direct sunlight.
- Q: What is the primary focus of this book? A: The primary focus of the book is on cultivating customer loyalty through exceptional service. It provides insights into both online and offline strategies.
- Q: Are there any special features in this book? A: No special features are listed. The book is straightforward, focusing on delivering valuable content on customer service.
- Q: Is this book recommended for leaders in business? A: Yes, this book is highly recommended for business leaders. It offers insights and strategies to enhance customer service across organizations.