Title
Failure To Communicate: How Conversations Go Wrong And What You Can Do To Right Them,Used
Delivery time: 8-12 business days (International)
Your Stomach'S Churning; You'Re Hyperventilating You'Re In A Badly Deteriorating Conversation At Work. Such Exchanges, Which Run The Gamut From Firing Subordinates To Parrying Verbal Attacks From Colleagues, Are So Loaded With Anger, Confusion, And Fear That Most People Handle Them Poorly: They Avoid Them, Clamp Down, Or Give In.But Dodging Issues, Appeasing Difficult People, And Mishandling Tough Encounters All Carry A High Price For Managers And Companies In The Form Of Damaged Relationships, Ruined Careers, And Intensified Problems.In Failure To Communicate, Holly Weeks Shows How To Master The Combat Mentality, Emotional Maelstrom, And Confusion That Poison Difficult Conversations. Drawing On Her Many Years As A Consultant And Coach To Leaders And Executives, The Author Explains: Why We Turn To Ineffective Tactics When The Heat Is On How To Avoid The Worst Pitfalls Of Difficult Conversations, And How To Pull Yourself Out If You Fall In Ways To Regain Your Balance And Inject Respect Into Stressful Conversations, Even When You'Ve Been Confronted, Infuriated, Or Wronged Strategies For Mitigating Aggression And Defensiveness, And For Clearing The Fog Of Misconceptions How To Get Through The Hardest Conversations With Your Reputation And Relationships Intactusing Proven Techniques Paired With Detailed Reallife Examples, Weeks Equips You With The Strategies And Practices You Need To Transform Even The Toughest Conversations.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'Failure to Communicate'? A: 'Failure to Communicate' focuses on understanding and improving difficult conversations, particularly in workplace scenarios, by addressing the emotional challenges and strategies for effective communication.
- Q: Who is the author of this book? A: The author of 'Failure to Communicate' is Holly Weeks, a consultant and coach with extensive experience in helping leaders navigate challenging conversations.
- Q: What techniques does Holly Weeks offer in this book? A: Holly Weeks offers techniques to master difficult conversations, including strategies for avoiding common pitfalls, restoring respect, and mitigating aggression.
- Q: How many pages does this book have? A: 'Failure to Communicate' contains 256 pages, providing detailed insights and practical examples for readers.
- Q: What is the condition of the book? A: The book is listed as 'New', ensuring that you receive a quality product without any wear or damage.
- Q: What type of binding does this book have? A: 'Failure to Communicate' is available in paperback binding, making it lightweight and easy to handle.
- Q: When was this book published? A: 'Failure to Communicate' was published on May 4, 2010, providing over a decade of insights into effective communication.
- Q: What topics are covered in 'Failure to Communicate'? A: The book covers topics such as emotional management in conversations, techniques for handling aggression, and ways to maintain relationships during difficult discussions.
- Q: Is this book suitable for managers and leaders? A: Yes, 'Failure to Communicate' is particularly useful for managers and leaders who often face challenging conversations that require effective communication strategies.
- Q: Can this book help improve my communication skills? A: Absolutely, 'Failure to Communicate' provides practical strategies and real-life examples to help readers enhance their communication skills in difficult situations.