If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
This book provides a direct method called the 'Understanding Process' for moving us from debate into dialogue about any issue, especially difficult or controversial ones. As an alternative to debate in which we seek to win or be right, when we use the Understanding Process we make an effort to understand others from within their frame of reference. We also learn ways to speak our own truths without polarizing issues, invalidating others and fostering defensiveness. A key to practicing the Understanding Process is the knowledge that understanding someone from their point of view does not necessarily mean agreeing with them. Nor does deeply understanding another perspective require that we surrender our own beliefs and values.Replete with examples and case studies that illustrate the transforming potential of the Understanding Process approach to dialogue, this book shows how we can: * Convert conflict into understanding, * Increase our confidence and competence in dealing with difficult situations, * Improve relationships at work and home, * Enhance respectfulness and civility in our public conversations without sacrificing truthfulness, * Express different points of view without becoming polarized, * Replace destructive stereotyping of each other with understanding and concern, * Listen so that positive change occurs, and * Create innovative inspired solutions.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
For MAP (Minimum Advertised Price) violations and Intellectual Property (IP) or Trademark concerns, please contact:
support@ergodebooks.com
⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.