Title
From Selling to Serving: The Essence of Client Creation,New
Delivery time: 8-12 business days (International)
People dislike being sold, but love to be served. A recent Business Week study revealed that twothirds of financial services clients are thinking about leaving their advisors. Given this climate of change, are you frightened by the challenge or excited by the opportunity? Many people in advisory roles financial representatives, attorneys, brokers and bankers are at a crossroads. The old model of relating to clients based on controlling them is no longer effective. From Selling to Serving offers another way, a way to create significant and rewarding client relationships.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main theme of 'From Selling to Serving'? A: 'From Selling to Serving' focuses on transforming the approach to client relationships in financial services, advocating for a service-oriented mindset over a sales-driven one.
- Q: Who is the author of the book? A: The book is authored by Lou Cassara, who provides insights into client relationship management.
- Q: What is the condition of the book? A: The book is listed as 'Used Book in Good Condition', indicating it may have slight wear but is still in a usable state.
- Q: How many pages does the book have? A: The book contains 240 pages, offering a comprehensive exploration of its subject matter.
- Q: What is the binding type of this book? A: This edition of 'From Selling to Serving' is a hardcover, providing durability and a professional appearance.
- Q: When was 'From Selling to Serving' published? A: The book was published on February 1, 2009.
- Q: What category does this book belong to? A: 'From Selling to Serving' falls under the 'Business & Money' category, making it relevant for professionals in financial services.
- Q: What are the key features of this book? A: The key feature of the book is its focus on creating rewarding client relationships through a service-oriented perspective.
- Q: Is this book suitable for someone new to client management? A: Yes, the book is suitable for anyone in advisory roles, including those new to client management, as it offers foundational strategies for building client relationships.
- Q: What type of readers would benefit from this book? A: Readers in financial advisory roles, including financial representatives, attorneys, brokers, and bankers, will find valuable insights in this book.