Title
Front Office Management for the Veterinary Team,Used
Delivery time: 8-12 business days (International)
Learn to navigate the daytoday skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two allnew chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features stepbystep instructions, making it easier for you to master vital front office tasks! UPDATED! Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management. UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos. Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. Review questions and suggested activities reinforce important concepts presented in each chapter. Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures. Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles. An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting. Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports. Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines. Information on security in office communication covers the most current methods of safe, electronic communication. Practice Point boxes highlight practical information to remember while on the job. Veterinary Hospital Managers Association (VHMA) Critical Competencies are highlighted in each chapter. NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What topics are covered in 'Front Office Management for the Veterinary Team'? A: This book covers a wide range of topics essential for veterinary office management, including appointment scheduling, billing and accounting, managing medical records, communicating with clients, marketing, and strategic planning.
- Q: Who is the author of this book? A: The book is authored by Heather Prendergast, who holds certifications as a BS RVT CVPM SPHR.
- Q: What is the format of this book? A: The book is available in paperback format.
- Q: How many pages does this book have? A: The book contains a total of 416 pages.
- Q: When was the latest edition published? A: The 3rd edition of 'Front Office Management for the Veterinary Team' was published on February 27, 2019.
- Q: Are there any new chapters in the latest edition? A: Yes, the 3rd edition includes two all-new chapters on strategic planning and leadership.
- Q: Does the book provide any practical exercises? A: Yes, it includes review questions and suggested activities to reinforce key concepts, as well as downloadable working forms for practical tasks.
- Q: Is this book suitable for beginners in veterinary office management? A: Yes, the book is designed to help both beginners and experienced professionals master essential front office tasks and skills.
- Q: What is the focus of the chapter on veterinary ethics? A: The veterinary ethics chapter covers ethical principles important for protecting the practice and ensuring responsible office management.
- Q: Does this book address the use of technology in veterinary practices? A: Yes, the book includes updated coverage of technology and procedures, featuring new computer screenshots and photos.