Title
Front Office Operations (Coursebook),Used
Delivery time: 8-12 business days (International)
Hospitality students and front office managers and staff members will learn how to organize, perform, and evaluate hotelfront office functions. Relationships between departments, technological advances, and front office tools are explained in chapters on areas such as reservations, front office accounting, and human resources. Although the book concentrates on many technical aspects of front office management, it also emphasizes the importance of guest service. This sixth edition emphasizes automation and computer applications, and touches on issues facing the industry, such as the multicultural work force. Chapters have been added on housekeeping and security. Annotation Book News, Inc., Portland, OR
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Front Office Operations (Coursebook)'? A: 'Front Office Operations (Coursebook)' primarily focuses on educating hospitality students and front office staff about organizing, performing, and evaluating hotel front office functions, with an emphasis on guest service and technical management aspects.
- Q: Who is the author of this coursebook? A: The coursebook is authored by Michael L. Kasavana, who provides insights and knowledge relevant to front office management in the hospitality industry.
- Q: What topics are covered in this book? A: The book covers various topics including reservations, front office accounting, human resources, housekeeping, security, and the impact of technological advances in front office operations.
- Q: Is this book suitable for beginners in hospitality? A: Yes, 'Front Office Operations' is suitable for beginners as it explains fundamental concepts of front office management while also addressing advanced topics.
- Q: What edition of the book is available? A: The available edition is the 5th edition, which emphasizes updated practices, including automation and the use of computer applications in front office operations.
- Q: What is the item condition of the book? A: The item condition of 'Front Office Operations (Coursebook)' is listed as new, ensuring that it is in excellent condition for use.
- Q: How many pages does the book have? A: The book contains a total of 485 pages, providing comprehensive coverage of front office operations.
- Q: What type of binding does the book have? A: The book is available in paperback binding, making it lightweight and portable for students and professionals.
- Q: When was 'Front Office Operations' published? A: The book was published on January 1, 1998, and has since been updated to reflect current industry practices.
- Q: What category does this book fall under? A: 'Front Office Operations (Coursebook)' falls under the category of Food, Lodging & Transportation, focusing on essential skills for hospitality management.