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Getting To Sorry: The Art Of Apology At Work And At Home,Used
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A witty, useful guide (People) to apologies, why they matter, and the healing power of saying youre sorry, from the dynamic duo behind the acclaimed SorryWatch site.Its a truth universally acknowledged that terrible apologies are the worst. Weve all been on the receiving end, and oh, how they make us seethe. Horrible public apologiesexcuseladen, victim blamey, weaselly statementsoften go viral instantaneously, whether theyre from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better?Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is philosophically deep, crisply reported, and funny as heck all the way through (Clive Thompson, author of Coders). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesnt have to be. Alongside their six (and a half)step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.
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This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.