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Good Service Is Good Business: 7 Simple Strategies for Success,Used
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Good Service is Good Business is a clear, simple, commonsense approach to making your company a service leader. Published originally in Australia, this new international edition is filled with simpletoimplement ideas that you can put into practice right away to boost your profits and your reputation.Service is a sevenletter word. These are DeVrye's seven simple strategies for success:Selfesteem: Happy employees yield happy customers.Exceed expectations: Promise good; deliver great.Recover: 96% of dissatisfied customers never complainthey just take their business elsewhere.Vision: Appreciate the longterm value of our customers.Improve: Focus on the little things that mean a lot.Care: It costs five times more to acquire a new customer than to keep an existing one.Empowerment: 70% of complaining customers will buy from you again if you resolve the problem in their favor.
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