Title
Good Services: How to Design Services that Work,Used
Delivery time: 8-12 business days (International)
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and nonpractitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Good Services: How to Design Services that Work'? A: The book focuses on service design, specifically defining what constitutes a 'good' service and providing practical principles for designing effective services that meet user needs.
- Q: Who is the author of this book? A: The author of 'Good Services: How to Design Services that Work' is Louise Downe.
- Q: When was this book published? A: The book was published on March 3, 2020.
- Q: How many pages does the book have? A: The book contains 192 pages.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: Is this book suitable for beginners in service design? A: Yes, the book is written for both practitioners and non-practitioners, making it suitable for beginners interested in improving service delivery.
- Q: Does this book cover practical examples of service design? A: Yes, the book includes essential principles and practical guidance on designing services that effectively work for users.
- Q: What are some key topics discussed in the book? A: Key topics include the definition of good and bad services, common elements of successful services, and practical strategies for service design.
- Q: Is the book only for business professionals? A: No, the book is intended for a wide audience, including students, educators, and anyone interested in service design.
- Q: Can this book help with improving customer service? A: Yes, it provides insights and principles that can help improve customer service through better service design.