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Good Services: How to Design Services that Work,Used
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and nonpractitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Good Services: How to Design Services that Work'? A: The book focuses on service design, specifically defining what constitutes a 'good' service and providing practical principles for designing effective services that meet user needs.
- Q: Who is the author of this book? A: The author of 'Good Services: How to Design Services that Work' is Louise Downe.
- Q: When was this book published? A: The book was published on March 3, 2020.
- Q: How many pages does the book have? A: The book contains 192 pages.
- Q: What type of binding does the book have? A: The book is available in paperback binding.
- Q: Is this book suitable for beginners in service design? A: Yes, the book is written for both practitioners and non-practitioners, making it suitable for beginners interested in improving service delivery.
- Q: Does this book cover practical examples of service design? A: Yes, the book includes essential principles and practical guidance on designing services that effectively work for users.
- Q: What are some key topics discussed in the book? A: Key topics include the definition of good and bad services, common elements of successful services, and practical strategies for service design.
- Q: Is the book only for business professionals? A: No, the book is intended for a wide audience, including students, educators, and anyone interested in service design.
- Q: Can this book help with improving customer service? A: Yes, it provides insights and principles that can help improve customer service through better service design.