Great Customer Service on the Telephone (Worksmart Series),Used

Great Customer Service on the Telephone (Worksmart Series),Used

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SKU: DADAX081447795X
Brand: AMACOM
$12.66 $18.09
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A thorough, quickreading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an excustomer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to: handle irate customers end those "endless" calls take meaningful messages handle conference calls and transfer calls screen calls and ask focused questions use the phone during emergencies improve your voice effectivenessWith worksheets, checklists, and fillin forms, Great Customer Service on the Telephone will inspire fabulous phone service.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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