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Handbook of Service Science, Volume II (Service Science: Research and Innovations in the Service Economy),Used
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The second volume of this successful handbook represents varied perspectives on the fastexpanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grownup with Service Science, as well as established researchers who are adapting their frames for the modern service context.The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of businesstocustomer service systems intertwined to meet the needs of a new era of businesstobusiness and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of todays new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in servicedominant logic and systems thinking in this second volume.The handbook is divided into four parts: 1) Service ExperienceOn the Humancentered Nature of Service; 2) Service SystemsOn the Nature of Service Interactions; 3) Service EcosystemsOn the Broad Context of Service; 4) ChallengesOn Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society.Handbook of Service Science, Volume II offers a thorough reference suitablefor a widereaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
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