Title
Handbook of SolutionFocused Conflict Management,Used
Delivery time: 8-12 business days (International)
Introduces a new form of conflict management that is shorter, more hopeful, and more costeffective than traditional methods essential reading for mediators, lawyers, jury experts, and managersBenjamin Franklin said: "Every problem is an opportunity in disguise." In the new and highly successful approach of solutionfocused (SF) conflict management described in this book the focus is on discovering these opportunities to find the "winwin" scenario. The key lies in asking eliciting questions about goals, exceptions, and competences and in motivating clients to change.SF conflict management differs from traditional methods and can easily be combined with them. Meetings become more positive and shorter, ensuring that solutionfocused conflict management is also costeffective.Essential reading for all those who manage conflicts, this book provides a detailed description of the SF model, its theoretical background, and practical applications in divorce, workplace, family, neighbor, personal injury, and victimoffender conflicts."Fredrike Bannink offers dozens of ideas, strategies, and techniques that can be used by conflict resolution practitioners to improve their effectiveness. A very useful book." Kenneth Cloke, Mediator and President, Mediators Beyond Borders, USA"Mediators will find this an important resource. Bannink cogently demonstrates why mediators should encourage participants to focus their attention on finding solutions rather than dwelling on the historical facts behind the problems as the preferred path to conflict resolution." Myer J. Sankary, MediatorLawyer, ADR Services, Inc., Los Angeles; Past President of the Southern California Mediation Association, USA"An important guide... Bannink moves us beyond traditional approaches [with] barely sufficient dialogue and barely sufficient solutions to most capable dialogue and most capable solutions." James C. Melamed, JD, CEO of Mediate.com, USA"With solutionfocused conflict management a unique approach to mediation is presented that in the coming years will find its place along with other already existing models. What is special about it certainly becomes clear from this book." Friedrich Glast, Mediator, Austria"I am very impessed about the way Fredrike Bannink develops the ideas, tools, and attitudes of solutionfocused conflict management so clearly and comprehensively." Peter Roehrig, Coach and Mediator, Germany
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.