Title
Fire Starter Publishing Hardwiring Excellence Book - Purpose, Worthwhile Work, Making a Difference
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Hardwiring Excellence is a transformative guide written by Quint Studer, designed for healthcare professionals and organizational leaders seeking to cultivate a culture of service and operational excellence. This book is an essential resource for anyone looking to improve patient satisfaction and employee engagement within their organization.
In this insightful book, Quint Studer, a renowned author and healthcare thought leader, shares his wealth of experience as a former hospital executive. He led two organizations to the top 1% in patient satisfaction and has coached numerous healthcare organizations to achieve similar success. The book combines engaging storytelling with practical strategies, making it not only informative but also enjoyable to read. Based on Studer Group’s Nine Principles, this guide offers a comprehensive approach to enhancing organizational performance by focusing on purpose, accountability, and employee passion.
Key Features:- Author: Quint Studer, an acclaimed educator and coach in healthcare.
- Publisher: Fire Starter Publishing, known for quality educational materials.
- Pages: 280 pages filled with actionable insights and stories.
- Publication Date: 2003, providing timeless strategies still relevant today.
- Edition: 1st edition, offering original concepts and methodologies.
- Binding: Paperback, ensuring a reader-friendly format.
- ISBN: 9780974998602, making it easy to locate in libraries and bookstores.
The principles discussed in Hardwiring Excellence are not limited to healthcare but are applicable across various sectors. Organizations that implement these strategies can expect to see improvements in employee retention, customer service, and operational effectiveness. Studer's emphasis on aligning values and goals fosters stronger leadership and enhances communication, leading to better financial performance and growth. This book is ideal for healthcare executives, managers, and anyone committed to making a positive impact within their organization.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the title of the book? A: The title of the book is 'Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference'.
- Q: Who is the author of this book? A: The author of this book is Quint Studer.
- Q: How many pages does the book have? A: The book has two hundred eighty pages.
- Q: What is the publication date of this book? A: The publication date of this book is two thousand three.
- Q: What is the binding type of the book? A: The binding type of the book is paperback.
- Q: What category does this book belong to? A: This book belongs to the category of Leadership & Motivation.
- Q: How can I use the principles from this book? A: You can apply the principles by implementing the guidance in your organization to improve service and operational excellence.
- Q: Is this book suitable for beginners in leadership? A: Yes, this book is suitable for beginners as it provides practical how-to insights and examples.
- Q: What age group is this book intended for? A: This book is intended for adults, particularly those interested in leadership and organizational improvement.
- Q: How do I maintain the condition of this book? A: Keep the book in a dry place and avoid exposing it to direct sunlight to maintain its condition.
- Q: Can I clean the book cover? A: Yes, you can clean the book cover with a soft, dry cloth to remove any dust.
- Q: What should I do if the book arrives damaged? A: If the book arrives damaged, you should contact the seller for a return or exchange.
- Q: Is there a warranty on this book? A: No, there is typically no warranty on books, but you can check the return policy.
- Q: How does this book compare to other leadership books? A: This book focuses on operational excellence and practical application, distinguishing it from others that may offer more theoretical insights.
- Q: What makes this book a good choice for healthcare leaders? A: This book is a good choice for healthcare leaders as it is written by a former hospital executive with proven success in patient satisfaction.