Healthcare Customer Service Revolution: The Growing Impact Of Managed Care On Patient Satisfaction,Used

Healthcare Customer Service Revolution: The Growing Impact Of Managed Care On Patient Satisfaction,Used

Out of Stock
SKU: SONG0786308931
Brand: Brand: Mcgraw-Hill Publishing Co
$29.62 $42.31
Sold out Save $12.69
Quantity
Add to wishlist
Add to compare

Processing time: 1-3 days

US Orders Ships in: 3-5 days

International Orders Ships in: 8-12 days

Return Policy: 15-days return on defective items

Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

In The Summer Of 1995, A Group Of Representatives Of Some Of The Country'S Largest Employers And Purchasers Of Health Insurance Agreed To Pursue A Fundamental Shift In Emphasis In The Nation'S Managed Healthcare Systems: Now That Costs Have Begun To Be Controlled, They Want The Primary Focus To Be Placed On Measuring The Quality Of Care. This Broadbased Agreement Was Reached At Jackson Hole, Wyoming, By 30 Officials Of Federal, State, And Local Employees' Organizations, Consumer Groups, And Officials Of Such Major Employers As American Express, The Minnesota Mining And Manufacturing Company, The Ameritech Corporation, And Pepsico. All Together They Represented An Estimated 80 Million Consumers Of Health Insurance.Measuring The Quality Of Care Is The Focus Of The Healthcare Customer Service Resolution. It Reports What Patients Currently Think About The Quality Of The Healthcare They Receive. This Book Explores What Employers, Managed Care Companies, And Providers Are Doing To Measure Patient Satisfaction With Hospitals, What They Do With The Information, And How Customer Satisfaction Can Impact A Hospital'S Future Revenue. The Authors Have Interviewed Thousands Of Patients, 25 Major Employers, And Managed Care Companies Representing Millions Of Patients About The Important Role Customer Service Plays When Patients Choose And Keep A Particular Health Plan, Doctor, Or Hospital.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

Recently Viewed