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This book focuses on operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. It covers the basics of operations management and explains how operations and process improvement relate to contemporary healthcare trends such as evidencebased medicine and payforperformance. The books practical approach includes realworld examples to illustrate concepts and explanations of software tools that solve operational problems.This second edition has been thoroughly revised to address current issues facing healthcare managers. Major revisions include extensive updates to the chapters on statistical tools, Six Sigma, and the Lean enterprise. The chapter on project management now includes information on agile, and the chapter on scheduling and capacity management has been substantially rewritten and expanded. A new chapter on improving financial performance with operations management has been added.Key Features: Emphasizes the importance of operations management in implementing the Affordable Care Act Aligns strategic and operational goals, including the use of project management tools and balancedscorecard techniques to execute and monitor projects Thoroughly explores performance tools, techniques, and programs, including Six Sigma, the Lean enterprise, and simulation Applies process improvement tools to supply chain management, scheduling, and other healthcare issues Includes chapter overviews, a running glossary, discussion questions, and problems for each chapter
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
I picked up the second edition of this healthcare operations management book for my MBA coursework, and it's been super helpful. The insights on improving efficiency in healthcare settings are spot on! Great resource with the latest trends and case studies included.
T
Tariq Ahmed
A Must-Read for Healthcare Managers
I picked up the second edition of this healthcare operations management book for my MBA coursework, and it's been super helpful. The insights on improving efficiency in healthcare settings are spot on! Great resource with the latest trends and case studies included.
J
John O'Connor
Disappointing Layout Issues
I was excited to read this book, but the layout makes it hard to follow at times. Some sections have awkward formatting, which is surprising for a textbook. I hope the next edition focuses on better organization since the content itself has potential!
J
John O'Connor
Disappointing Layout Issues
I was excited to read this book, but the layout makes it hard to follow at times. Some sections have awkward formatting, which is surprising for a textbook. I hope the next edition focuses on better organization since the content itself has potential!
E
Emily Martinez
Good Content, But Lacks Depth
The second edition has some useful information, but I thought it could dive deeper into specific case studies. It’s a solid introductory text for those new to healthcare management, but don’t expect every topic to be fully explored. Still, I got some valuable strategies out of it!
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
