Title
Helping Skills for Human Service Workers,Used
Delivery time: 8-12 business days (International)
This updated and expanded fourth edition continues the themes of previous editions by emphasizing current supporting research on ways that human service workers can build relationships with their clients and encourage productive change. The chapters are arranged in the following manner: Chapter 1 discusses several basic issues regarding the development and use of helping skills. Chapter 2 explores common modes of response. Chapter 3 examines several keys to fostering positive relationships. Chapter 4 presents a stepbystep approach to problem solving. Chapter 5 focuses on responses that can hinder progress. Chapter 6 presents a straightforward approach to establishing goals, objectives, and plans. Chapter 7 describes channels of nonverbal information and commonly encountered nonverbal messages. Chapter 8 highlights endeavors that take center stage before, during, and after scheduled appointments. Chapter 9 considers the needs of several groups, such as children, older persons, clients having low socioeconomic status, individuals experiencing psychosis, and persons dealing with longstanding issues. New research on the following topics is included: the helping alliance, client feedback, communicating positive regard, selfefficacy and stress in helping skills students, responding to negative feelings, methods for implementing plans, and personcentered decision making that is required by law (under the Patient Protection and Affordable Care Act) for certain older and disabled individuals. There are learning aids in the form of multiplechoice, shortanswer, and fillintheresponse questions and answers. Two complete client interviews illustrate the value of the skills being advocated. The text is further enhanced by an appendix offering helpful exercises and sample formats. This informative book is designed for students and professionals in a variety of human service fields, including counseling, psychology, social work, and criminal justice.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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