Title
High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience,New
Delivery time: 8-12 business days (International)
In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called the most successfulairline in history. Now, the bestsellingbusiness author explains how to apply thosesame principles in one of our nations largest,most important, and increasingly complexindustries.High Performance Healthcare explains the criticalconcept of relational coordinationcoordinating work through shared goals,shared knowledge, and mutual respect.Because of the way healthcare is organized,weak links exist throughout the chain ofcommunication. Gittell clearly demonstratesthat relational coordination strengthens thoseweak links, enabling providers to deliver highquality, efficient care to their patients.Using Gittells innovative management methods,you will improve quality, maximizeefficiency, and compete more effectively.High Performance Healthcare walks you step by stepthrough the process of: Identifying weak areas of relationalcoordination within your organization Transforming work practices thatare creating barriers to relationalcoordination Building a high performance worksystem to foster consistent relationalcoordination across all disciplinesThe book includes case studies illustratinghow some healthcare organizations arealready transforming themselves using Gittellsproven tools. It concludes by identifying industrylevel obstacles to high performancehealthcare and showing how individual organizationsand their leaders can supportsweeping change at the highest levels.Policy changes and increased access to carewill not alone answer the healthcare industrysproblems. Timely, accurate, problemsolvingcommunication that crosses all organizationalboundaries is a powerful response to businessas usual. High Performance Healthcare explainsexactly how to achieve this crucial dynamic,providing a longawaited cure to an industryin crisis.
By changing our most important processes and
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'High Performance Healthcare'? A: The book primarily focuses on the concept of 'relational coordination', which is about coordinating work through shared goals, knowledge, and mutual respect to enhance quality and efficiency in healthcare.
- Q: Who is the author of 'High Performance Healthcare'? A: The author of the book is Jody Hoffer Gittell, who is known for her research on management practices in various industries, including healthcare.
- Q: What are the key benefits of applying the principles outlined in the book? A: The key benefits include improved communication among healthcare providers, increased efficiency in operations, and enhanced quality of patient care through better relational coordination.
- Q: How many pages does 'High Performance Healthcare' have? A: The book contains 335 pages.
- Q: When was 'High Performance Healthcare' published? A: The book was published on June 22, 2009.
- Q: What kind of case studies are included in the book? A: The book includes case studies of healthcare organizations that have successfully implemented Gittell's management methods to improve their practices.
- Q: Is 'High Performance Healthcare' suitable for all healthcare professionals? A: Yes, the book is suitable for a wide range of healthcare professionals, including managers, administrators, and providers who are looking to enhance coordination and quality of care.
- Q: What edition of the book is available? A: The book is available in its first edition.
- Q: Does the book provide actionable strategies for healthcare organizations? A: Yes, it offers step-by-step guidance on identifying weak areas of coordination and transforming work practices to foster a high-performance work system.
- Q: What challenges in healthcare does the book address? A: The book addresses industry-level obstacles to high performance in healthcare, emphasizing the need for improved communication across organizational boundaries.