Title
Hightech, Hightouch Customer Service: Inspire Timeless Loyalty In The Demanding New World Of Social Commerce,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Twitter, smartphones, and selfservice kiosks are taking over, and techsavvy business dealings are no longer an advantagetheyre a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasnt changed), the hightech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customers expectations of the way you do business. Youll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wideonline and off. HighTech, HighTouch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of selfservice; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, youll be equipped to retool oldfashioned customer service and turn timestrapped, screenaddicted, valuesavvy, and socially engaged critics into fervent loyal customers who help your business thrive.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.