Title
Hire Tough, Manage Easy : How to Find and Hire the Best Hourly Employees,New
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
According to statistics from the U.S. Department of Labor, businesses spent an estimated $26 billion in 1996 alone on hiring hourly employees. The Department also reports that half those employees were gone within six months an incredible turnover rate of 100 percent per year.Mel Kleiman, a nationally recognized authority on recruiting, selecting, and retaining hourly employees, addresses this issue and offers stepbystep systems and ideas for better hiring in his new book, Hire Tough, Manage Easy. 'Hourly workers represent 79 percent of the U.S. labor force,' said Kleiman, 'and these are the frontline service providers who are closest to the customer, so hiring right is extremely important. If the president of a grocery chain takes a day off, how many customers will notice? But if the aisles aren't clean or the checkout lines are ten people deep, you bet customers will notice and they probably won't be in any hurry to come back and repeat the experience.Kleiman said the current labor shortage has led to hiring horror stores about shortsighted managers desperate for workers:In its ad for warehouse people a North Carolina manufacturing firm specifically stated, 'No drug testing.'Another employer discovered through random drug testing that 20 employees were using illegal substances, but they didn't fire them because the company knew it would not be able to find anyone to replace them.More than a few companies report they are not even bothering to interview or check references for hourly position.'Desperate measures like these are a recipe for disaster,' said Kleiman. 'These employers are risking workers' compensation claims and negligent hiring lawsuits, as well as the possibility of losing countless customers who may interact with employees who couldn't care less. Besides these risks, no employer can afford to lower the bar even an inch because our latest research shows the No. 1 reason companies lose good hourly employees is because the good ones get tired of putting up with or carrying the load for the bad ones.'Kleiman's book is divided into sections on recruiting, selecting, and interviewing. Highlights include:Recruiting Kleiman reminds employers that advertising is only the fourthbest recruiting tool. The three best sources for employees are former employees, good current employees, and every applicant who is interviewed.Selection Kleiman reviews the different results a company can expect from hiring easy (if you have a pulse, you're hired) and hiring tough (the harder the job is to get, the more good people will want it).Interviewing What you see in the interview is probably better than you'll ever see again. Kleiman tells interviewers how to hone their skills, ask the right questions, and better interpret the information gathered.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: The book has one hundred eighty-four pages. This length makes it a concise read, perfect for busy professionals.
- Q: What is the binding type of the book? A: The book is paperback bound. This makes it lightweight and portable, ideal for reading on the go.
- Q: Who is the author of this book? A: The author is Mel Kleiman. He is recognized as an authority on recruiting and retaining hourly employees.
- Q: How do I apply the hiring strategies in this book? A: You can apply the strategies by following the step-by-step systems outlined in each section. The book covers recruiting, selecting, and interviewing techniques.
- Q: Is this book suitable for new managers? A: Yes, this book is suitable for new managers. It provides practical advice on hiring and retaining good hourly employees.
- Q: What type of reader would benefit from this book? A: Business owners and managers in service industries would benefit the most. The insights are tailored for those hiring hourly workers.
- Q: How should I store this book? A: You should store the book in a dry place, away from direct sunlight. This helps preserve the cover and pages in good condition.
- Q: Is there a risk of damaging the book if it gets wet? A: Yes, there is a risk. Moisture can warp the pages and damage the binding, so keep it away from liquids.
- Q: What if I receive a damaged copy of the book? A: If you receive a damaged copy, you should contact the seller for a return or replacement. Most sellers have policies to handle such issues.
- Q: Can I return the book if I don't find it helpful? A: Yes, you can typically return the book if it is within the return period. Check the seller's return policy for specific details.
- Q: Is this book relevant for the current job market? A: Yes, the book is relevant for the current job market. It addresses challenges managers face in hiring during labor shortages.
- Q: Does the book include real-life examples? A: Yes, it includes real-life examples of hiring challenges. These anecdotes help illustrate the importance of effective hiring practices.
- Q: What are the main themes of the book? A: The main themes are recruiting, selecting, and interviewing hourly employees effectively. It emphasizes the importance of hiring right.
- Q: Is the book based on research? A: Yes, the book is based on research from the U.S. Department of Labor. It uses statistics to back up its claims about hiring practices.
- Q: Does the book offer tips for retaining employees? A: Yes, it offers practical tips for retaining employees. Kleiman discusses how to create a positive work environment to keep good workers.