Title
Hire Tough, Manage Easy : How to Find and Hire the Best Hourly Employees,Used
Delivery time: 8-12 business days (International)
According to statistics from the U.S. Department of Labor, businesses spent an estimated $26 billion in 1996 alone on hiring hourly employees. The Department also reports that half those employees were gone within six months an incredible turnover rate of 100 percent per year.Mel Kleiman, a nationally recognized authority on recruiting, selecting, and retaining hourly employees, addresses this issue and offers stepbystep systems and ideas for better hiring in his new book, Hire Tough, Manage Easy. 'Hourly workers represent 79 percent of the U.S. labor force,' said Kleiman, 'and these are the frontline service providers who are closest to the customer, so hiring right is extremely important. If the president of a grocery chain takes a day off, how many customers will notice? But if the aisles aren't clean or the checkout lines are ten people deep, you bet customers will notice and they probably won't be in any hurry to come back and repeat the experience.Kleiman said the current labor shortage has led to hiring horror stores about shortsighted managers desperate for workers:In its ad for warehouse people a North Carolina manufacturing firm specifically stated, 'No drug testing.'Another employer discovered through random drug testing that 20 employees were using illegal substances, but they didn't fire them because the company knew it would not be able to find anyone to replace them.More than a few companies report they are not even bothering to interview or check references for hourly position.'Desperate measures like these are a recipe for disaster,' said Kleiman. 'These employers are risking workers' compensation claims and negligent hiring lawsuits, as well as the possibility of losing countless customers who may interact with employees who couldn't care less. Besides these risks, no employer can afford to lower the bar even an inch because our latest research shows the No. 1 reason companies lose good hourly employees is because the good ones get tired of putting up with or carrying the load for the bad ones.'Kleiman's book is divided into sections on recruiting, selecting, and interviewing. Highlights include:Recruiting Kleiman reminds employers that advertising is only the fourthbest recruiting tool. The three best sources for employees are former employees, good current employees, and every applicant who is interviewed.Selection Kleiman reviews the different results a company can expect from hiring easy (if you have a pulse, you're hired) and hiring tough (the harder the job is to get, the more good people will want it).Interviewing What you see in the interview is probably better than you'll ever see again. Kleiman tells interviewers how to hone their skills, ask the right questions, and better interpret the information gathered.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.