Title
Hospitality From The Heart: Engage Your Employees, Deliver Extraordinary Service, And Create Loyal Guests
Delivery time: 8-12 business days (International)
You May Serve Great Food. You May Have A Beautiful Building And Grounds. You May Have The Hippest Decor. You May Have All Of The Newest Technology Wants And Needs. In Today'S World, Though, That'S Not Enough. Because It'S Not Just About All Of Those Things Or Whether Your Marketing Efforts Bring Customers To Your Place Of Business. It'S About Whether Your Hospitality Will Bring Your Guests Back.Hospitality From The Heartpart I Is An Inspiring Fable Featuring The Likable But Burnedout And Misguided Jim Watts. Jim Has The Experience And The Work Ethic That Industry Professionals Admire And Believe Lead To Success, But Jim Still Feels As If He Is Missing Something. After Finding Himself And His Wife At The Quaint Gottschalk Inn For An Unplanned Weekend, That Missing Piece Begins To Appear And He Learns The Invaluable Lessons Of Customer Service, Hospitality, And Heart.Hospitality From The Heartpart Ii Is Where The Lessons Of The Story Meet The Real World. It Is A Stepbystep Guide For You To Apply The Principles Of Heart Into Your Organization And Life.The Result? Improved Employee Engagement, Better Morale, Extraordinary Service, Greater Customer Loyalty, And Increased Profits. And Best Of All? A Better Place To Work For Your Team And For You.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main theme of 'Hospitality from the Heart'? A: 'Hospitality from the Heart' focuses on the importance of genuine hospitality and employee engagement in the service industry, illustrating how these elements can lead to extraordinary customer experiences and loyalty.
- Q: Who is the author of this book? A: The book is authored by Brandon W. Johnson, who shares insights and lessons on enhancing customer service and hospitality.
- Q: Is this book suitable for professionals in the hospitality industry? A: Yes, this book is tailored for professionals in the hospitality, travel, and tourism sectors, offering practical guidance on improving service quality and employee morale.
- Q: How long is 'Hospitality from the Heart'? A: 'Hospitality from the Heart' contains 138 pages, making it a concise yet informative read for those in the service industry.
- Q: What type of binding does this book have? A: The book is available in hardcover binding, which adds durability and a professional look.
- Q: When was 'Hospitality from the Heart' published? A: 'Hospitality from the Heart' was published on February 1, 2013.
- Q: Can this book help improve employee engagement? A: Yes, the book provides actionable steps and principles that can enhance employee engagement and morale in any organization.
- Q: What can readers expect to learn from Part II of the book? A: Part II of the book offers a step-by-step guide to applying the principles of HEART in real-world settings, aimed at fostering better service and customer loyalty.
- Q: Is there a specific audience for this book? A: The book is particularly aimed at hospitality professionals, managers, and anyone interested in improving service delivery and customer relationships.
- Q: What condition is the book in? A: 'Hospitality from the Heart' is listed in 'Very Good' condition, indicating that it has been well-maintained and shows minimal signs of use.