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Hotel Operations Management
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Prepare Future Hotel General Managers To Efficiently Supervise And Run A Midsize Fullservice Hotel.Hotel Operations Management Provides An Uptodate And Comprehensive Examination Of All Aspects Of Hotel Administration From The Viewpoint Of The Hotel General Manager. Detailed Information Addresses The Operating Departments Of A Fullservice Hotel: Human Resources; Controller; The Front Office; Housekeeping; Food And Beverage; Safety And Property Security; Sales And Marketing; Accounting; And Facility Engineering And Maintenance. Indepth Discussions Highlight The Importance Of Human Resources In The Laborintensive Hotel Industry, Franchising And Contract Management Of Properties In An Everdecreasing Mom And Pop Segment, And Hotel Management In A Global Environment. Updated Throughout To Ensure That Readers Have The Latest Information, The Third Edition Also Includes New Case Studies, An Entirely New Chapter On Guest Services, And New Endofchapter Questions. This Accurate Book Will Give Prospective Hotel Managers Insight Into All Of The Procedures Effective Managers Use To Ensure Their Hotelsand Their Ownsuccess.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does 'Hotel Operations Management' have? A: This book has six hundred twenty-four pages. It provides comprehensive coverage of hotel administration for future managers.
- Q: What is the binding type of this book? A: The binding type is hardcover. This makes it durable and suitable for long-term use.
- Q: What are the dimensions of 'Hotel Operations Management'? A: The dimensions are eight point fifteen inches in length, one point zero seven inches in width, and ten point thirty-one inches in height. These measurements make it a standard-sized textbook.
- Q: Who is the author of 'Hotel Operations Management'? A: The author is David Hayes. He provides insights into effective hotel management practices.
- Q: What category does 'Hotel Operations Management' fall under? A: This book falls under the category of Hospitality, Travel & Tourism. It is specifically focused on hotel operations.
- Q: What is the primary focus of 'Hotel Operations Management'? A: The primary focus is to prepare future hotel general managers for supervising and running midsize full-service hotels. It covers all essential aspects of hotel administration.
- Q: Is 'Hotel Operations Management' suitable for beginners? A: Yes, it is suitable for beginners. The content is designed to provide foundational knowledge for aspiring hotel managers.
- Q: Does this book include case studies? A: Yes, it includes new case studies. These case studies illustrate real-world applications of hotel management principles.
- Q: Is there a chapter on guest services in this book? A: Yes, there is an entirely new chapter dedicated to guest services. It emphasizes the importance of customer experience in hotel management.
- Q: How often is 'Hotel Operations Management' updated? A: The book is updated throughout its editions. The Third Edition includes the latest information relevant to hotel management.
- Q: What topics are covered in 'Hotel Operations Management'? A: Topics include Human Resources, Front Office, Housekeeping, Food and Beverage, and more. It provides a comprehensive examination of hotel operations.
- Q: Can this book help with franchising and contract management? A: Yes, it discusses franchising and contract management. These topics are crucial for managing hotel properties effectively.
- Q: What should I do if my copy of 'Hotel Operations Management' arrives damaged? A: If your copy arrives damaged, contact the retailer for their return policy. Most retailers will assist you with a replacement or refund.
- Q: Is there a warranty for 'Hotel Operations Management'? A: Typically, there is no warranty for books. However, check with the retailer for any specific return or exchange policies.
- Q: Are there end-of-chapter questions in this book? A: Yes, there are new end-of-chapter questions. These are designed to reinforce learning and assess understanding of the material.
- Q: Where can I find 'Hotel Operations Management' for purchase? A: You can find it at major bookstores and online retailers. It is published by Pearson and is widely available.