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Society is full of wouldbe 'change agents'campaigners, government officials, enlightened business people, engaged intellectualsset on improving public services, reforming laws and regulations, guaranteeing human rights, achieving a fairer deal for those on the sharp end, and greater recognition for any number of issues. Drawing on many firsthand examples and numerous new case studies and interviews with grassroots activists and organizations around the world, as well as Oxfam's unrivalled global experience, this important book answers the question: how does change happen and how can wegovernments, organizations, businesses, leaders, campaigners, employees, and ordinary citizensmake a difference?
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