Title
How Management Matters: StreetLevel Bureaucrats and Welfare Reform (Public Management and Change),Used
Delivery time: 8-12 business days (International)
Both "bureaucracy" and "bureaucrats" have taken on a pejorative hue over the years, but does the problem lie with those on the "streetlevel"those organizations and people the public deals with directlyor is it in how they are managed? Norma Riccucci knows that management matters, and she addresses a critical gap in the understanding of public policy by uniquely focusing on the effects of public management on streetlevel bureaucrats.How Management Matters examines not only how but where public management matters in government organizations. Looking at the 1996 welfare reform law (the Personal Responsibility and Work Opportunity Reconciliation Act, or PRWORA), Riccucci examines the law's effectiveness in changing the work functions and behaviors of streetlevel welfare workers from the role of simply determining eligibility of clients to actually helping their clients find work. She investigates the significant role of these workers in the implementation of welfare reform, the role of public management in changing the system of welfare under the reform law, and management's impact on resultsin this case ensuring the delivery of welfare benefits and services to eligible clients.Over a period of two years, Riccucci traveled specifically to eleven different cities, and from interviews and a large national survey, she gathered quantitative results from cities in such states as New York, Texas, Michigan, and Georgia, that were selected because of their range of policies, administrative structures, and political cultures. General welfare data for all fifty states is included in this rigorous analysis, demonstrating to all with an interest in any field of public administration or public policy that management does indeed matter.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'How Management Matters'? A: The book focuses on the impact of public management on street-level bureaucrats and how it influences welfare reform, specifically analyzing the effectiveness of the 1996 welfare reform law.
- Q: Who is the author of the book? A: The author of 'How Management Matters' is Norma M. Riccucci.
- Q: What are the key topics covered in this book? A: Key topics include the role of management in public organizations, the implementation of welfare reform, and the changing functions of street-level welfare workers.
- Q: What type of research is included in the book? A: The book includes qualitative interviews and quantitative results from a national survey conducted across eleven different cities.
- Q: What is the condition of the book being sold? A: The book is listed as a used book in good condition.
- Q: How many pages does 'How Management Matters' have? A: The book has a total of 224 pages.
- Q: What is the binding type of the book? A: The book is available in paperback binding.
- Q: When was 'How Management Matters' published? A: The book was published on March 2, 2005.
- Q: Is there any specific demographic focus in the book's research? A: Yes, the research includes data from states such as New York, Texas, Michigan, and Georgia, reflecting a range of policies and political cultures.
- Q: What is the significance of the welfare reform law discussed in the book? A: The book examines how the Personal Responsibility and Work Opportunity Reconciliation Act affected the roles of welfare workers and the management of welfare services.