How To Manage Experience Sharing: From Organisational Surprises To Organisational Knowledge (0)

How To Manage Experience Sharing: From Organisational Surprises To Organisational Knowledge (0)

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This book has grown from a workshop that brought together researchers and practitioners from a wide range of areas, including the safety domain. The focus of the workshop was on the wellknown issue of organisational learning and organisational memory. The special merit of the book is that it combines the experiences of two usually separate disciplines i.e. safety science, where the main focus is on the codification of accidents, and knowledge management in service organisations, where the main focus is on exchanging successes. The focus of some contributions is on individual and group processes, others on organisational strategy or societal and environmental issues. Some key questions addressed in this book are: How can an organisation learn from its successes and failures, from its experiences and accidents? How can we prevent the loss of knowledge caused by intensive employee turnover or retirement? How can implicit knowledge be shared with colleagues and newcomers? To what extent can Information and Communication Technology (ICT) help to solve these problems?

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Shipping & Returns

Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.

Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.

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Warranty

We provide a 2-year limited warranty, from the date of purchase for all our products.

If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

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